Shipping Policy

1.1. This website ornremedies.com (orn remedies) (the "Platform") is an e-commerce website online marketplace that sells Ayurvedic and herbal products. The Platform facilitates transactions and markets the products listed on the platform. The Platform facilitates purchases but may not be the shipper.

1.2. Shipping terms, methods, rates and delivery estimates may be unique for each order and displayed on the product page or during checkout.

2.1. Processing time is the time the platform takes to prepare your order for shipment and is shown on the product page. Typical processing times vary by item (commonly 1-5 business days).

2.2. Orders placed on weekends or public holidays are processed on the next business day.

3.1. The platform may ship via local or national carriers, courier services, or postal services. Selection of optimum shipping options are at the sole discretion of platform, no choice is provided to the user.

3.2. Express or expedited shipping may be offered at an additional cost; delivery windows for these services are estimates provided by the carrier.

4.1. Shipping rates are calculated based on platform settings, product weight/dimensions, destination and chosen shipping method. Applicable taxes, duties and import fees are displayed at checkout where possible.

4.2. For international orders, customs duties and import taxes are the responsibility of the Buyer unless otherwise stated by the platform.

5.1. Once the platform ships an order, a tracking number (if available) will be provided in your order details. Tracking updates are provided by the carrier and may be delayed.

5.2. Delivery is considered complete when the carrier marks the order as delivered or when the package is handed over to the Buyer or their agent at the delivery address.

6.1. If your order is lost, damaged, or delayed, contact the Platform support with your order number and evidence (photos, tracking updates).

6.2. The Platform is responsible for filing claims with carriers for lost or damaged shipments and for coordinating refunds or replacements in accordance with their policies.

7.1. Provide accurate shipping information. The Platform is not responsible for delivery failures resulting from incorrect or incomplete addresses provided by the Buyer.

7.2. Be available to accept deliveries or provide safe delivery instructions where supported by the carrier. Refused packages or unclaimed shipments may incur return or restocking fees as applicable and shall be informed to the user when return is requested by the user.

8.1. We may update this Shipping Policy from time to time. The current policy will be posted on the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.

8.2. If you have any questions about this shipping policy or delivery practices, please write to us at: [email protected]