Privacy Policy

1.1. Personal details you provide yourself during account registration, such as name, email address and phone number.

1.2. Details that you provide during or after checkout, such as Shipping and billing addresses, location, order history, product preferences, reviews and ratings.

1.3. Device, browser and usage data (IP address, device identifiers, pages visited, search queries, and cookies) collected automatically to operate and improve the Platform.

1.4. Communications you send to us (support requests, returns requests, feedback) and any other information you choose to provide us.

2.1. To create and manage your account, verify identity, process orders, arrange shipping, handle returns, and provide customer support.

2.2. To process payments and refunds by securely sharing necessary payment information with our payment service providers and banks.

2.3. To enable the marketplace: allow sellers to view order information required to fulfill their orders (name, shipping address, order items) and to manage their storefronts on the Platform.

2.4. To personalize your experience, show product recommendations, communicate offers and order updates (with your consent where required), and improve product listings and search relevancy.

2.5. To detect and prevent fraud, enforce our terms, maintain the safety and security of the Platform, and comply with legal obligations.

2.6. To run analytics and advertising (for example to analyse traffic, measure ad performance, and deliver targeted ads when you opt in).

2.7. To comply with legal and regulatory requirements such as tax, accounting, and dispute resolution.

3.1. We use cookies and similar technologies for essential site functionality, analytics, performance and personalised content and advertising.

3.2. Essential cookies are required for features like login, cart and checkout and cannot be disabled without affecting the Platform functionality.

3.3. Analytics cookies help us understand how customers use the Platform so we can improve it. Advertising cookies are used to deliver relevant ads across the web and to measure ad effectiveness.

3.4. You can control or delete cookies through your browser settings or via the cookie consent controls shown on the Site. Disabling certain cookies may limit some features or services.

4.1. We integrate with third-party service providers such as payment gateways, logistics partners, fraud prevention services, analytics providers, and cloud hosting providers to run the Platform.

4.2. Embedded content (for example product videos, maps or social feeds) may be provided by external services and those services may collect information about you.

4.3. Each third-party provider has its own privacy and data handling practices. We recommend reviewing their privacy policies before interacting with their services.

5.1. We retain your personal data for as long as necessary to provide services, complete transactions, comply with legal obligations (such as tax and accounting), resolve disputes and enforce agreements.

5.2. If you close your account or request deletion, we will delete or anonymise your personal data subject to legal and operational retention requirements (for example where we must keep records for tax or fraud prevention).

5.3. Backups and logs may retain information for a limited time even after deletion requests; such copies are securely stored and access is restricted.

6.1. We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, loss or alteration.

6.2. No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7.1. Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us so we can delete it.

8.1. You may access, correct or update the personal information in your account from your account settings.

8.2. Where applicable, you may request data portability, object to processing, restrict processing or request deletion of your personal information. Some requests may be limited by legal or operational obligations.

8.3. You can opt out of marketing communications at any time by using the unsubscribe link in emails or by updating your communication preferences in your account.

8.4. To exercise these rights, contact our privacy team using the contact details below. We may ask for identity verification before fulfilling requests to protect your privacy and security.

8.5. You can request deletion of your account & data at any time by reaching out to us on [email protected].

9.1. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice by posting the updated policy on the Site and, where appropriate, by other means such as email.

9.2. If you have any questions about this privacy policy or our data practices, please write to us at: [email protected].